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How bolasenja Handles Your Personal Data

At bolasenja, your personal data is collected only to keep your account running, your deposits via DANA, OVO, GoPay and QRIS processed correctly, and your withdrawal history accessible…

No third-party data salesDANA, OVO, GoPay & QRIS transaction privacyAccount data access on requestEncrypted data storageContact us to update your records

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What This Privacy Policy Covers

bolasenja Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to every piece of information you share when you open an account with us, make a deposit through DANA or GoPay, withdraw funds via OVO or QRIS, or contact our support team. We collect your name, email address, payment identifiers and device data

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solely to operate your account and comply with applicable rules — access to and use of your data depends on local law. If you are accessing bolasenja from Jakarta or anywhere else in Indonesia, local regulation shapes how we retain your records. We keep transaction logs
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for up to 24 months to handle disputes and verify payouts. You may request a copy of your stored data at any time by writing to our data team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Team Directly

If you want to review, correct or delete the personal data we hold on your account, our data-support team is available every day from 08:00 to 23:00 WIB.

Live Chat Open the chat widget in the bottom-right corner of any page and type 'data request'. Our agent picks up your case during operating hours and logs it to our privacy queue immediately.

Email Support Send your full name, registered email and the nature of your request to our data address. We respond within 24 hours on business days and keep a written trail of every step we take.

Account Settings Log in, go to My Account → Privacy, and submit a data-access or data-correction form directly. The form routes to our data team and you receive a confirmation reference number instantly.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy

Privacy at bolasenja is operational, not decorative. The six practices below describe what actually happens to your information from the moment you open your account through to the point where you close…

Encrypted Storage

All account credentials and payment identifiers — including your DANA phone number and OVO wallet ID — are stored using AES-256 encryption. No staff member can view your raw payment details; only masked references are visible in our internal systems.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most. You can manage cookie preferences from the cookie banner that appears on your first visit or through your browser settings at any time.

Account Security

Two-step verification is available for every account. When you enable it, a one-time code is sent to your registered phone number each time a new device tries to access your account — including from Yogyakarta or any other city.

Data Retention

We hold your active account data for as long as your account remains open. After you close your account, transaction records are kept for 24 months to handle any outstanding disputes, then permanently deleted from our servers.

Third-Party Sharing

We share data with payment processors — such as the QRIS and GoPay networks — only to complete your transactions. We do not share your information with advertisers, data brokers or any unrelated commercial parties under any circumstances.

Your Right to Request Changes

You can ask us to correct inaccurate data, download a full copy of your account records, or close your account and request deletion — all via My Account → Privacy or by emailing our data team. We confirm every action in writing.

Your Privacy Policy Questions, Clearly Answered

The questions below come from real account-holders who wanted to understand exactly how their data is handled at bolasenja. If your question is not covered here, contact us through live chat or the My Account → Privacy form and we will give you a direct written answer.

We collect your name, email address, phone number and, when you make a deposit via DANA, OVO, GoPay or QRIS, the payment reference linked to that transaction. Device data — browser type and IP address — is also logged for security purposes.

No. We do not sell, rent or trade your personal information. Data is shared only with payment processors — such as the QRIS network — strictly to complete your deposit or withdrawal. No commercial third party receives your records.

Log in and navigate to My Account → Privacy, then submit a data-access request. You will receive a confirmation reference number instantly, and we will send a full export of your stored records within five working days.

After account closure, we retain transaction logs for 24 months to resolve any outstanding disputes or payout queries. Once that period ends, all records linked to your closed account are permanently deleted from our systems.

Yes, where local law permits. Submit a deletion request via My Account → Privacy or email our data team. We confirm receipt within 24 hours, complete the deletion within five working days and send you written confirmation when it is done.

Your DANA phone number and OVO wallet ID are stored using AES-256 encryption. Staff see only masked references — never your raw payment credentials. The QRIS and GoPay networks receive only the data needed to process each individual transaction.

We use session cookies to maintain your login and analytics cookies to improve the account experience. You can manage or disable non-essential cookies through the cookie banner on your first visit or at any time via your browser settings.

How bolasenja Handles Your Personal Data

Reach Our Data Team Directly

Six Ways We Protect Your Privacy

Encrypted Storage

Cookie Use

Account Security

Data Retention

Third-Party Sharing

Your Right to Request Changes

Your Privacy Policy Questions, Clearly Answered

01 What personal data does bolasenja collect when I open an account?

02 Does bolasenja sell my data to advertisers or other companies?

03 How can I see what data bolasenja holds on my account?

04 How long does bolasenja keep my transaction records after I close my account?

05 Can I ask bolasenja to delete my personal data?

06 How does bolasenja protect my DANA or OVO payment details?

07 What cookies does bolasenja use and can I turn them off?

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